Respect

• Treating others as we would like to be treated.
• Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.
• Responding in a timely fashion.
• Speaking calmly and respectfully, without profanity or sarcasm.
• Acknowledging everyone as right from their own perspective.

Integrity

• Making only agreements we are willing, able and intend to keep.
• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.
• Looking to the system for correction and proposing all possible solutions if something is not working.
• Operating in a responsible manner: “above the line…”
• Communicating honestly and with purpose.
• Asking clarifying questions if we disagree or do not understand.
• Never saying anything about anyone that we would not say to him or her.

Customer Focus

• Continuously striving to maximize internal and external customer loyalty.
• Making our best effort to understand and appreciate the customer’s needs in every situation.

Serving Your Needs With Integrity & Joy!